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Article 1 (Purpose)
1. The purpose of these Terms and Conditions is to regulate the rights, duties, and responsibilities of the "Company" and "Users" in relation to the reservation-related services (hereinafter referred to as "Services") provided on the comprehensive travel and leisure reservation platform, Selectionist (hereinafter referred to as "the Platform"), operated by the "Company."
Article 2 (Definitions)
1. "Platform" refers to the virtual business space provided by the "Company" where "Users" can access and use the "Services" through information and communication devices such as computers, and also refers to the operator of the Platform.
2. "User" refers to a "Member" or a "Non-Member" who receives the services provided under these Terms and Conditions through the Platform.
3. "Member" refers to a person who has registered as a member on the Platform and is allowed to continuously use the services provided by the Platform.
4. "Non-Member" refers to a person who uses the services provided by the Platform without registering as a member.
5. "Host" refers to a person who, having entered into a contract with the "Company," uses the Platform to sell their goods, services, or products.
Article 3 (Indication, Explanation, and Change of Terms)
1. The "Company" will clearly indicate the contents of these Terms and Conditions, including the company name, representative's name, business address (including the address for handling consumer complaints), telephone number, email address, business registration number, mail-order business report number, and personal data management officer on the initial service screen (front) at the bottom of the Platform. However, the contents of the Terms and Conditions may also be provided through a linked page.
2. The "Company" may amend these Terms and Conditions within the limits that do not violate relevant laws such as the "Consumer Protection in Electronic Commerce Act," "Act on the Regulation of Terms and Conditions," "Electronic Documents and Electronic Transactions Act," "Electronic Financial Transactions Act," "Electronic Signature Act," "Act on Promotion of Information and Communications Network Utilization and Information Protection," "Act on Door-to-Door Sales, etc.," and "Basic Consumer Act."
3. When changing the Terms and Conditions, the "Company" will announce the effective date and reasons for the change on the initial service screen at the bottom of the Platform, 7 days before the effective date. However, if the changes are disadvantageous to the "Users," the "Company" will give at least 30 days' notice before the effective date. In this case, the Platform will clearly display the comparison between the old and the new terms so that users can easily understand the changes.
4. When changing the Terms and Conditions, the changed terms will only apply to contracts concluded after the effective date, and contracts concluded before the change will be governed by the previous terms. However, "Members" have the right to disagree with the changed terms, and if they do not agree, they can suspend the use of the service and withdraw from the Platform.
5. If a "Member" uses the service without indicating disagreement with the changed Terms and Conditions as per paragraph 4, it will be deemed that they have agreed to the changes.
6. For matters not specified in these Terms and Conditions and for the interpretation of these Terms, the "Consumer Protection in Electronic Commerce Act," "Regulation of Terms and Conditions Act," the guidelines for consumer protection in electronic commerce established by the Korea Fair Trade Commission, and related laws or customary practices will apply.
Article 4 (Membership Registration)
1. A "User" applies for membership by filling out the registration form provided by the Platform and expressing their intent to agree to these Terms and Conditions.
2. The "Company" will not accept membership applications that fall under the following categories
① If the applicant's name is not in real name.
② If the application is made using someone else's name.
③ If false information is provided during the application process.
④ If the application is made with the intention to disrupt public order or morals.
⑤ If the application does not meet the criteria set by the "Company."
3. The membership contract is established when the "Company's" acceptance reaches the "Member."
4. A "Member" must notify the Platform of any changes to the information provided at the time of registration within a reasonable period via email or other methods.
5. The "Company" may require age verification in accordance with relevant laws.
Article 5 (Member Withdrawal and Loss of Qualification)
1. A "Member" may request to withdraw from the Platform at any time, and the "Company" will process the withdrawal immediately. All benefits and coupons provided to the "Member" will be forfeited in this case.
2. The "Company" may limit or suspend a "Member's" qualification if the following occurs
① If the member provides information that harms the national interest or public welfare.
② If false information is provided.
③ If another person's member ID or password is used.
④ If the member damages another person's reputation or causes them harm.
⑤ If the member disrupts the proper use of the service.
⑥ If the member violates related laws or the Terms and Conditions set by the "Company."
Article 6 (Notification to Members)
1. When the "Company" needs to notify a "Member," the notification may be made via email, SMS, or other methods agreed upon by the "Member" in advance with the Platform.
Article 7 (Content and Operating Hours of the Services)
1. The Platform performs the following services
① Providing information about facilities.
② Accepting service subscription requests.
③ Notifying users about the confirmation of purchase contracts.
④ Other tasks designated by the Platform.
2. Unless there is a special reason, the Platform operates 24 hours a day, 7 days a week. However, services may be temporarily interrupted for system maintenance, repair, network issues, or scheduled maintenance.
Article 8 (Suspension and Change of Services)
1. The "Company" may notify members of the details and the scheduled date of any service changes via the method described in Article 6 and provide the service after making the change.
2. The "Company" may limit or suspend part or all of the services under the following circumstances
① If the required identity verification is not completed or the verification information is found to be forged, altered, or false.
② If the member disrupts the "Company's" business activities.
③ If there is a need for system maintenance, server upgrades, or network issues.
④ If there are power outages, service equipment failures, service overloads, or interruptions due to maintenance or repair by telecommunications companies.
⑤ If the "Company" deems that it is inappropriate to continue providing services due to other serious reasons.
⑥ In case of force majeure such as natural disasters or national emergencies.
3. The "Company" is not responsible for any problems arising from the suspension or changes in services as described in paragraph 2.
4. The "Company" may suspend services with prior notice for a designated period for smooth service operation or notify members afterward in case of urgent actions.
Customer Center Operating Hours
- Customer Center: 1588-6198
- Operating Hours: 10:00 AM - 4:00 PM
Article 9 (Consent to Service Use and Personal Information Provision)
1. The “Platform” must provide the following details in an easily understandable manner when the “User” uses the service:i. Search and selection of facilities, etc.ii. Entry of the user's name, phone number, room type, check-in date, number of guests, etc.iii. Confirmation of agreement on accommodation use, cancellation, refund policies, and cost-related matters.iv. Consent or refusal for personal information collection, use, and third-party provision.v. Consent or refusal for receiving marketing information.vi. Selection of payment methods.
Article 10 (Payment Methods)
1. Payment for goods or services purchased through the “Platform” can be made through the following available methods:i. Payment by prepaid cards, debit cards, credit cards, etc.ii. Payment via electronic money.iii. Payment using coupons issued by the “Platform.”iv. Payment using gift certificates recognized by the “Platform.”v. Payment through other electronic payment methods.
Article 11 (Transaction Record Storage)
Transaction records can be stored for a certain period as required by laws related to consumer protection in electronic commerce.
Article 12 (Coupons)
1. A "Coupon" refers to a discount or accommodation voucher issued by the “Company” to members using the “Platform.” Discounts are applied at a specific amount or percentage, and the terms and conditions of use, including the coupon name, amount, usage targets, discount rates, validity period, etc., may vary depending on the company's policy.
2. The coupon name, usage method, validity period, discount rates, or amounts, and restrictions can be found on the “Platform” service screen.
3. Coupons are only valid for the specified validity period and will expire after midnight on the expiration date.
4. Coupons cannot be converted to cash or withdrawn.
5. Coupons cannot be bought or transferred to others. If it is confirmed that a member has used a coupon inappropriately (e.g., scraping, hacking, alteration, reverse engineering, or trading with someone other than the issuer), the company may immediately cancel the coupon's effectiveness and may cancel the member's reservation or suspend/terminate the member's account.
6. If a transaction is canceled, the restoration of used coupons will be determined according to the type of coupon and the company's policies. Detailed information can be found on the service screen of the “Platform.”
7. When a member cancels their membership, the coupon will be voided, and it will not be restored upon rejoining.
8. The company's coupon policy may change according to the company's business policies. If the changes are unfavorable to the member, the company will notify the member in accordance with Article 6, and the member will be deemed to have agreed to the changes by continuing to use the service.
Article 13 (Receipt Confirmation, Purchase Application Changes and Cancellations)
1. The “Platform” will send a receipt confirmation notice to the “User” when a purchase application is made.
2. Upon receiving the receipt confirmation, if there is any inconsistency in the user's intentions, the “User” can request changes or cancellations to the service usage immediately after receiving the confirmation. The “Platform” must process the request within the scope of the facility’s usage rules and cancellation/refund policies that the “User” has agreed to.
Article 14 (Individual Services)
1. The “Company” may set separate terms and conditions and usage policies for individual services. If these terms and conditions are applicable, the member will go through a separate consent process when using the individual services. In this case, the terms and conditions of the individual service will take precedence over this general agreement.
2. The usage policy for individual services will be announced through the service, and the “User” must understand and comply with the usage policy.
Article 15 (Refunds)
1. If the “Platform” cannot provide the “Service” requested by the “User” due to reasons such as out-of-stock items or reasons attributable to the “Platform” or “Host,” it must immediately notify the “User” and, if payment has already been received, refund or take necessary measures within 3 business days from the date of receipt of the payment.
Article 16 (Cancellations, Changes, Refunds, etc.)
1. The cancellation and refund policies for “Service” use comply with the [Consumer Protection in Electronic Commerce Act].
2. The “Host” has its own cancellation and refund policies, which are specified on the detailed pages and payment pages of the “Platform.” When the “User” agrees, the cancellation and refund policies of the “Host” will apply to the “User.”
Article 17 (Personal Information Protection)
1. The “Company” complies with relevant laws and the personal information protection policies it has established to protect the personal information of “Users,” including registration information.
2. The “Company” may use personal information within the scope of the consent given by the “Member” for improving services.
3. The “Company” may outsource some or all of the handling and management of personal information to a trusted third party when necessary.
4. Personal information processing policies do not apply to linked sites outside the official “Company” website or app. Users are responsible for checking the privacy policies of third parties providing linked sites or services, and the “Company” assumes no responsibility for this.
Article 18 (Obligations of the “Company”)
1. The “Company” will not disclose or distribute a member's personal information to a third party without the member’s consent, except in cases where required by law or authorities.
2. The “Company” has the obligation to provide continuous and stable services, except in cases of natural disasters, emergencies, or other unavoidable reasons.
3. Other policies regarding the member's personal information are governed by the privacy protection policy.
Article 19 (Obligations of the Member)
1. The “Member” is responsible for managing their ID and password.
2. If there are any changes to the member’s personal information, they must promptly notify the “Company” of the changes. If this is not done, the “Company” will not be responsible for any disadvantages that occur.
3. Changes to personal information must primarily be done online, but in unavoidable cases, phone calls or other methods may be used.
4. The “Member” should not allow a third party to use their ID and password.
5. If the “Member” becomes aware of any unauthorized use of their ID, they must notify the “Company” immediately.
6. The “Member” should always promote the interests of the “Company” and other “Members” based on mutual trust and should not provide false information.
7. The “Member” should not use any information obtained through the service without the “Company’s” prior consent, including copying, reproducing, altering, translating, publishing, broadcasting, CI, BI, or any other method.
8. The “Member” should not use another “Member’s” ID inappropriately.
9. The “Member” should not engage in actions that harm another person’s reputation or rights, including intellectual property rights.
10. The “Member” should not engage in hacking or distributing computer viruses.
11. The “Member” should not engage in any activities that disrupt or may disrupt the stable operation of the service.
12. The “Member” should not engage in criminal activities or activities related to criminal acts.
13. The “Member” should not use reservation rights for commercial purposes on weekdays or weekends.
14. The “Member” should not engage in actions that harm public order and morals or violate social ethics.
15. The “Member” must comply with this agreement and relevant laws.
Article 20 (Ownership of Copyrights and Usage Restrictions)
1. The copyrights and other intellectual property rights of the works created by the “Company” belong to the “Company.”
2. The “User” shall not use or allow third parties to use, for commercial purposes, any information obtained through the use of the “Platform,” which is subject to intellectual property rights held by the “Platform,” without the prior consent of the “Platform.” This includes actions such as copying, transmitting, publishing, distributing, broadcasting, or any other methods.
3. The “Company” must notify the relevant “User” when using the copyright that is attributed to the “User” as per the agreement.
Article 21 (Exemption from Liability)
1. The “Company” shall not be liable for any failure to provide the “Service” due to natural disasters or other force majeure events.
2. The “Company” merely provides a service that mediates the transaction between the “Host” and the “User” and is not the seller of goods. The responsibility for any information or defects regarding goods lies with the “Host,” excluding any operational issues of the “Service.”
3. The “Company” is not responsible for the reliability or accuracy of information, materials, or facts posted by the “Host.”
4. The “Company” is not responsible for any loss of profits expected by the “User” through the use of the “Service” or any damages caused by materials obtained via the “Service.”
5. The “Company” is not responsible for the reliability or accuracy of the posts made by the “User” (such as reviews, accommodation evaluations, etc.).
6. The “Company” is not obligated to intervene in any disputes between the “User” and a third party that occur through the use of the “Service” and is not liable for any resulting damages.
7. The “Company” is not responsible for the contents or quality of products or services advertised through the “Service” or linked websites by entities other than the “Company.”
8. The “Company” and its employees or representatives are not responsible for damages arising from the following situations unless due to willful misconduct or gross negligence:
① Damages arising from false or inaccurate member information.
② Personal damages occurring during access or use of the “Service.”
③ Damages caused by errors, omissions, deletions, or destruction of transmitted data.
④ Damages resulting from illegal access to the “Platform” or illegal use of its servers by third parties.
⑤ Damages caused by illegal interference or interruption with the transmission to or from the “Platform.”
⑥ Damages caused by viruses, spyware, or other malicious programs transmitted by third parties via the “Platform.”
9. The “Company” is not liable for any civil or criminal liability arising from defamation or other illegal acts during the registration of member information or the use of services.
10. The “Company” is not responsible for any damages or disadvantages resulting from the use of accommodation facilities by minors (under 19 years of age) without a guardian.
Article 22 (Dispute Resolution)
1. The “Platform” mediates between the “User” and the “Host” to reflect the legitimate opinions or complaints raised by the “User” and compensate for any damages.
2. The “Platform” shall prioritize processing complaints and opinions submitted by the “User.” However, if quick processing is not possible, the “User” will be immediately notified of the reason and processing schedule.
3. In the case of electronic commerce disputes between the “Platform” and the “User,” the “User” may seek mediation through the Korea Fair Trade Commission or the mediation body designated by the relevant local government.
Article 23 (Jurisdiction and Governing Law)
1. Any litigation arising from electronic commerce disputes between the “Platform” and the “User” shall be subject to the exclusive jurisdiction of the court having jurisdiction over the “Company’s” address.
2. Any electronic commerce lawsuits between the “Platform” and the “User” shall be governed by the laws of Korea.
These terms and conditions will take effect starting from March 5, 2025.